Shipping Policy

Last Updated: January 1, 2026

Thank you for shopping with Rich Off Crafting! We take pride in carefully preparing and packaging every order before it leaves our hands.

Please review the information below regarding processing and shipping times.

PROCESSING TIMES

Processing time is the amount of time needed to prepare your order before it is shipped.

Transfers

Our transfers typically ship within 1–3 business days after your order is placed.

Please note that processing time does not include the time your package spends in transit with the shipping carrier.

Custom Orders

Custom and personalized orders typically ship within 7–14 business days after your order is placed.

Custom orders require additional preparation and production time. Please allow the full processing window before contacting us regarding the status of your order.

The 7–14 business day processing time does not include shipping/transit time.

SHIPPING TIMES

Once your order has shipped, you will receive tracking information when available.

Delivery times depend on the shipping carrier and destination and are estimates rather than guaranteed delivery dates.

Rich Off Crafting is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before submitting your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to have the package reshipped.

TRACKING INFORMATION

Tracking information will be provided once your order has been shipped and tracking is available.

Please allow some time for tracking information to update after your package has been accepted by the shipping carrier.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been shipped and transferred to the shipping carrier, Rich Off Crafting is not responsible for packages that are lost, stolen, delayed, or mishandled by the carrier.

If your package arrives damaged, please take clear photos of the package, shipping label, packaging, and damaged product and contact us within 3 days of delivery.

Please refer to our Refund & Return Policy for additional information regarding damaged packages and order issues.

HOLIDAYS & HIGH-VOLUME PERIODS

During holidays, seasonal launches, sales, and other high-volume periods, processing and shipping times may be longer than usual.

Any temporary processing-time changes will be communicated when applicable.

QUESTIONS ABOUT YOUR ORDER

If you have questions about your order or shipping status, please contact us with your order number so we can assist you.

By placing an order with Rich Off Crafting, you acknowledge and agree to the processing and shipping terms outlined in this policy.